Privacy Policy

Last Updated: August 20, 2026

At Smart Cleaning, we respect your privacy and are committed to protecting the personal information you provide when using our website, requesting information, or booking our cleaning and housekeeping services.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you when you interact with Smart Cleaning.

1. Information We Collect

Depending on how you interact with our website and services, we may collect the following types of information:

• Personal Information: Your name, email address, phone number, and other contact details you voluntarily provide.
• Booking Information: Information required to arrange and provide cleaning services, such as service type, preferred date and time, location, and other service-related details.
• Property Information: Information about the premises or cleaning requirements that you provide to help us understand and deliver the requested service.
• Communication Information: Details of enquiries, requests, complaints, feedback, or other communications you send to us.
• Technical Information: Information such as IP address, browser type, device information, operating system, pages visited, and general website usage information.

2. How We Collect Information

We may collect information when you:

• Visit or use our website.
• Submit an enquiry or contact form.
• Request information about our services.
• Book or request a cleaning service.
• Communicate with our team by phone, email, messaging, or other communication channels.
• Provide feedback, submit a complaint, or otherwise interact with Smart Cleaning.

3. How We Use Your Information

We may use the information we collect for purposes including:

• Processing and managing service enquiries and bookings.
• Providing the cleaning and housekeeping services requested by you.
• Contacting you regarding your booking, enquiry, or service.
• Confirming appointments and communicating service-related updates.
• Understanding your requirements and improving our services.
• Responding to questions, complaints, feedback, and support requests.
• Maintaining business and service records.
• Improving the functionality, security, and performance of our website.
• Preventing fraud, misuse, unauthorized access, and other unlawful activities.
• Complying with applicable legal and regulatory requirements.

4. Service Booking Information

When you request or book a service, we may need certain information to arrange and deliver the service. This may include your contact information, service requirements, location, preferred schedule, and other details necessary for providing the requested service.

You are responsible for ensuring that the information you provide is accurate and up to date.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience, understand website usage, maintain functionality, and help us improve our website.

Cookies may collect information such as browser preferences, pages visited, and general website activity.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

6. Website Analytics

We may use analytics and similar technologies to understand how visitors use our website, identify technical issues, measure website performance, and improve our online services.

Analytics information may be collected in an aggregated or otherwise non-directly identifiable form depending on the technology used.

7. Sharing of Information

Smart Cleaning does not sell your personal information to third parties.

We may share information where reasonably necessary to operate our business and provide requested services, including with:

• Employees, cleaning professionals, or service personnel who need relevant information to provide the requested service.
• Technology, hosting, communication, payment, or other service providers that support our business operations.
• Professional advisers or service providers where reasonably required for legitimate business purposes.
• Government authorities, regulators, courts, or law-enforcement agencies where required by applicable law.

We aim to share only the information reasonably necessary for the relevant purpose.

8. Payment Information

Where online or electronic payment facilities are available, payment transactions may be processed through third-party payment service providers.

Smart Cleaning may not directly store complete payment card information when payment processing is handled by an external payment provider. Payment providers may process your information according to their own privacy policies and terms.

9. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of your information.

10. Data Retention

We may retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, enforce agreements, meet legal obligations, and protect our legitimate business interests.

When information is no longer reasonably required for these purposes, it may be deleted, anonymized, or securely disposed of, subject to applicable legal requirements.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, or services. These third-party services may have their own privacy policies and terms.

Smart Cleaning is not responsible for the privacy practices, security, content, or policies of third-party websites or services. We recommend reviewing their respective privacy policies before providing personal information.

12. Children’s Privacy

Our website and services are intended for general users and are not specifically directed toward children.

We do not knowingly request or collect personal information from children for purposes that require parental or guardian consent. If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take reasonable steps to address the matter.

13. Your Privacy Choices

Depending on applicable law, you may have certain rights regarding your personal information, which may include:

• Requesting access to personal information we hold about you.
• Requesting correction of inaccurate or incomplete information.
• Requesting deletion of information where legally permitted.
• Withdrawing consent where processing is based on consent, subject to applicable limitations.
• Requesting information about how your personal information is used.

Some requests may be subject to legal, contractual, or operational limitations.

14. Marketing Communications

If we send promotional or marketing communications where permitted by applicable law, you may request to stop receiving such communications by following the available unsubscribe instructions or by contacting us directly.

Even if you opt out of marketing communications, we may still contact you regarding active bookings, transactions, service updates, security matters, or other necessary administrative communications.

15. Accuracy of Information

We rely on the information provided by you to communicate with you and provide our services. You should ensure that the information you provide is accurate, complete, and current.

If any of your information changes, you may contact us to request an appropriate update.

16. International Data Transfers

Depending on the service providers and technologies used to operate our website and business, your information may be processed or stored in locations outside your immediate location.

Where applicable, we take reasonable steps to ensure that personal information is handled in accordance with applicable privacy and data protection requirements.

17. Changes to This Privacy Policy

Smart Cleaning may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements.

Any updated Privacy Policy will be published on this website with a revised “Last Updated” date. We encourage you to review this page periodically.

18. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.

19. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the way Smart Cleaning handles your personal information, please contact us through the contact details provided on our website.

We will make reasonable efforts to review and respond to privacy-related requests within an appropriate timeframe.

20. Your Consent

By using our website or providing your personal information to Smart Cleaning, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein, subject to applicable law.