Terms & Conditions

Last Updated: August 20, 2026

Welcome to Smart Cleaning. By accessing or using our website, booking our services, or engaging with Smart Cleaning in any manner, you agree to be bound by these Terms & Conditions. Please read these terms carefully before using our website or services.

1. About Smart Cleaning

Smart Cleaning provides professional cleaning and housekeeping services for residential, commercial, and other spaces. Our services may include home and house cleaning, office cleaning, kitchen cleaning, bathroom cleaning, sofa cleaning, carpet cleaning, curtain cleaning, water tank cleaning, and other cleaning-related services offered through our website.

2. Acceptance of Terms

By accessing this website or booking any service through Smart Cleaning, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with any part of these terms, please do not use our website or services.

3. Service Booking

• Service bookings are subject to availability and confirmation by Smart Cleaning.
• You are responsible for providing accurate and complete information while making a booking.
• Service availability may vary depending on your location, service type, date, time, and operational capacity.
• Smart Cleaning reserves the right to accept, decline, reschedule, or cancel a booking where reasonably necessary.
• A booking is considered confirmed only after confirmation from Smart Cleaning through an appropriate communication channel.

4. Service Charges and Payment

• The applicable service charges will be communicated to the customer before or during the booking process.
• Prices may vary depending on the type of service, size or condition of the premises, scope of work, location, and additional requirements.
• Any additional work or services requested by the customer may attract additional charges.
• Customers are responsible for making payments according to the agreed payment terms.
• Smart Cleaning reserves the right to update service prices at any time. Any updated pricing will apply to future bookings unless otherwise agreed.

5. Cancellation and Rescheduling

Customers may request cancellation or rescheduling of a booking by contacting Smart Cleaning as early as possible.

• Cancellation or rescheduling requests may be subject to applicable cancellation charges or conditions.
• Repeated last-minute cancellations or rescheduling may affect future booking availability.
• Smart Cleaning may reschedule a service due to staff availability, operational issues, weather conditions, safety concerns, or other circumstances beyond its reasonable control.

6. Customer Responsibilities

To enable our professionals to provide the service safely and effectively, customers agree to:

• Provide accurate information regarding the property and required services.
• Provide reasonable access to the premises at the scheduled service time.
• Inform Smart Cleaning in advance about any special requirements or conditions that may affect the service.
• Secure cash, jewellery, documents, electronic devices, and other valuable or sensitive belongings before the service begins.
• Ensure that the premises are reasonably accessible and safe for the cleaning professionals.
• Inform our team about any known hazards, fragile items, restricted areas, or special surfaces that require additional care.

7. Scope of Services

The exact scope of a cleaning service depends on the service selected and the requirements communicated at the time of booking.

Cleaning results may vary depending on the age, condition, material, stains, damage, accumulated dirt, accessibility, and other characteristics of the surface or property.

Smart Cleaning does not guarantee that every stain, mark, odour, discoloration, or existing condition can be completely removed.

8. Property and Existing Damage

Customers are responsible for informing Smart Cleaning about pre-existing damage, fragile materials, weak surfaces, defective fixtures, or other conditions that may be relevant before the service begins.

Smart Cleaning shall not be responsible for damage caused by pre-existing defects, improper installation, structural weaknesses, poor-quality materials, normal wear and tear, or conditions that were not reasonably identifiable before the service.

9. Use of Cleaning Products and Equipment

Smart Cleaning may use cleaning products, tools, machinery, and equipment considered appropriate for the selected service.

Customers should inform the service team before work begins about any known material sensitivities, allergies, restrictions, or surfaces requiring specific cleaning products.

Where a customer specifically requests the use of a particular product or cleaning method, Smart Cleaning may not be responsible for any resulting issue caused by that requested product or method, to the extent permitted by applicable law.

10. Safety

Smart Cleaning prioritizes the safety of customers, employees, and service professionals. We may refuse or discontinue a service where conditions are considered unsafe, hazardous, abusive, or unsuitable for our professionals or equipment.

Customers must not request our employees or service professionals to perform tasks outside the agreed cleaning service that may create a safety risk.

11. Service Satisfaction and Complaints

We aim to provide reliable and professional cleaning services. If you are dissatisfied with a service, please contact Smart Cleaning within a reasonable period after completion and provide details of the concern.

We may review the complaint and, where appropriate, offer a reasonable resolution, re-service, correction, or other remedy depending on the circumstances and applicable service terms.

12. Website Use

You agree to use this website only for lawful purposes and in a manner that does not interfere with the operation, security, or availability of the website.

You must not:

• Use the website for fraudulent, unlawful, or unauthorized purposes.
• Attempt to gain unauthorized access to the website or its systems.
• Introduce malicious code, viruses, or other harmful material.
• Copy, reproduce, modify, or distribute website content without appropriate authorization.
• Use automated methods to collect or extract information from the website without permission.

13. Intellectual Property

Unless otherwise stated, the content available on this website, including text, graphics, logos, images, designs, icons, and other materials, is owned by or licensed to Smart Cleaning and is protected by applicable intellectual property laws.

You may not reproduce, modify, publish, distribute, sell, or commercially exploit website content without prior written permission.

14. Third-Party Links

Our website may contain links to third-party websites or services. These links may be provided for convenience or informational purposes.

Smart Cleaning does not control and is not responsible for the content, availability, privacy practices, security, or policies of third-party websites.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Smart Cleaning shall not be liable for indirect, incidental, consequential, special, or unforeseeable losses arising from the use of our website or services.

Nothing in these Terms & Conditions is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

16. Force Majeure

Smart Cleaning shall not be considered in breach of these terms where performance of a service is delayed or prevented due to circumstances beyond our reasonable control, including but not limited to natural disasters, extreme weather, government restrictions, transportation disruptions, strikes, technical failures, emergencies, or other unforeseen circumstances.

17. Privacy

Any personal information collected through our website or service booking process may be handled in accordance with our Privacy Policy.

Customers are encouraged to review our Privacy Policy to understand how personal information may be collected, used, stored, and protected.

18. Changes to These Terms

Smart Cleaning reserves the right to modify or update these Terms & Conditions from time to time. Changes may be made to reflect changes in our services, business practices, legal requirements, or website functionality.

The updated version will be effective when published on this website unless otherwise stated.

19. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute arising in connection with these terms or the services provided by Smart Cleaning shall be subject to the jurisdiction of the appropriate courts in India, subject to applicable law.

20. Contact Us

If you have any questions, concerns, complaints, or requests regarding these Terms & Conditions or our services, please contact Smart Cleaning through the contact details provided on our website.

We will make reasonable efforts to respond to customer queries and concerns within an appropriate timeframe.

21. Agreement

By using the Smart Cleaning website or booking and using our services, you acknowledge that you have read and understood these Terms & Conditions and agree to comply with them.